Service

Company R-sensors Company R-sensors
Seismic Instruments for Science and Engineering

Delivery is provided across Russia and the Globe under terms and conditions agreed with the customer beforehand.

If you are considering our products or need to learn more, just email us on r-sensors@mail.ru

R-sensors warrants each new product, manufactured by R-sensors, for 18 months from a date of shipment, unless otherwise defined in contracts or other documents. Defects in material or workmanship found within that period will be replaced or repaired at our expenses. If the customer initiates the return of an instrument, it will pay transportation charges to the manufacturer for repair under warranty, R-sensors will pay transportation charges to return a repaired (or new) instrument back to the customer. If subsequent evaluation at R-sensors shows that the damage is due to misuse, then the customer must assume all charges.

Software not produced by R-sensors may carry its own warranty and the customer should sign any appropriate license agreements with that software manufacturer. R-sensors bears no responsibility for such a third-party software.

It is expressly agreed by the customer when purchasing the goods that the liability of R-sensors, if any, shall be limited solely to the replacement and repair of the goods in accordance with the warranties specifically and expressly set in documents. R-sensors shall not be liable for misuse of the instruments or for other incidental or consequential costs, expenses or damages incurred by the customer.

*** After the warranty expires, maintenance is charged on the price-list.

Along with developing and manufacturing seismic instruments, R-sensors offers customer support and repair services to ensure the customers receive every advantage on land and at sea.

Installation & Training

Field and offshore support for installation, supervision and check-out of R-sensors products are available from R-sensors. Training for the customer’s staff is available both at R-sensors’ facilities in Dolgoprudny (Moscow region, Russia) and at the customer’s venue. We recommend contracting for installation services along with ordering instruments.

Maintenance

Maintenance programs are available for our products. They include annual contracts to service seismometers for seismic networks and accelerometers for monitoring high-rise buildings and structures.

Recalibration and Repair

R-sensors can repair and modify many types of molecular-electronic (MET) instruments. All repair and calibrations after the warranty period are warranted for 90 days.

Free technical support

For free technical support, call +7 (498) 744 69 95 or email on r-sensors@mail.ru – a guaranteed answer will come within 3 business days.